One-Day Workshop

In this workshop designed especially for technical professionals and administrative personnel who provide front-line customer service, Jim Johnson presents the idea that Professionals in pursuit of Excellence take Action and use the Knowledge they gain to provide outstanding customer service.


It’s not a “seminar” and it isn’t a “class.” It’s a workshop that allows participants to discover their own path to excellence through the development of communication skills and gaining a true understanding of how different people make sense of things in different ways. This interactive experience also explores the real, root reasons that the term “sell” is a four-letter word to some people and how an organization can overcome this hurdle (and others) to achieve excellence.


For information on bringing this workshop to your organization, call 520.625.6847 or e-mail  for more information.

Educators and trainers may
qualify for discounts on selected
training products through
the Esco Group.

HVACR students click here
for student pricing on tools
and training materials

Appliance Repair Training Information


Technical Training Associates
PO Box 2259
Green Valley, AZ 85622-2259
Phone: 520-625-6847



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Appliance Repair Training Information
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