SUPERVISORY SKILLS and LEADERSHIP WORKSHOP
This workshop is designed for administrators, supervisors, facility maintenance managers, and service managers who need to supervise technical and non-technical personnel in a business, government, or customer service environment. Facilitated in an interactive, down-to-earth, practical way, participants will be using a specially prepared workbook that they will take with them for use as a reference and application manual. This method of instruction enables those who attend the workshop to implement the procedures and practices they learn about in their own work environment, and pass the information on to those who work with them.
DAY ONE:9AM to 5PM…. DAY TWO: 9AM to NOON
Supervising & Managing With Leadership
Making Decisions and Delegating Tasks
Effective Interviewing & Hiring Practices
Conducting Effective Employee Performance Reviews
Implementing Effective Employee Reward Programs
Documenting Incidents: Legal Management Issues
Dealing With Unacceptable Employee Behavior
Communication Skills and Motivation
Being An Effective Mentor and Coach
Team Building and Achieving A Positive Attitude
Managing From The Middle
Developing Organizational Skills
Conducting Meetings, Effective Presentation Skills
Purchasing Duties, Simplifying Writing Reports & Letters
Project Management Fundamentals
What You Will Be Able To Do After Attending This Workshop
…Resolve Employee Performance Problems
…Delegate, Communicate, and Use Discipline Effectively
…Get Others To Motivate Themselves (You Can’t Do It For Them)
…Transform Divided Workgroups or Departments Into A Working Team
…Deal Directly and Constructively With Negativity
…Lead By Letting People Know Exactly What You Stand For (and Won’t!)
…Manage Multiple Projects, Keep On Schedule & Meet Deadlines
Who Should Attend
….Administrative personnel whose responsibilities include supervision.
….Technicians and maintenance personnel who are, or will be, making the transition to a supervisory position.
….Experienced maintenance/service department managers who want to broaden their supervisory skills.
….Office support staff personnel who work directly with technicians and maintenance and service technicians
About Your Instructor:
Jim Johnson’s varied background gives him the unique qualifications necessary to lead this participatory experience for those who work in facility maintenance environments. He worked for more than ten years as a hands-on service and maintenance technician before moving into supervisory positions where he created, managed and directed service and maintenance programs in both individual customer service and institutional settings. Jim understands technicians and maintenance personnel because of his direct experience as a technician and maintenance worker. Experienced for over 20-years as a community college administrator and supervisor, he is an experienced seminar and workshop leader who is well-known nationally for his effective communication skills and his ability to tailor each workshop to ensure that individuals and groups get the most from their investment of time and money.