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Service Management Excellence Workshop

This one-day workshop gives you a simple plan for making more money and increasing the profits in your service business. Learn how leading instead of managing, creating a culture of customer service, understanding your people, implementing an effective in-house training program, and implementing a flat-rate pricing system in your business can make more money for you, your company and the technicians you employ. When you attend this workshop, not only will you learn leadership and money-making skills, you’ll also take home your own Service Management Excellence E-Book and HVACR Category Flat Rate Guide (a $65 value).

Workshop Agenda:

9AM to 5PM

Taking Or Starting Over

Making Money Through Effective Service Management

Understanding The Difference Between Leading and Managing

Knowing The People On Your Team

Effective Interviewing & Hiring, Training, Coaching & Reward Programs

Counseling, Performance Reviews, Documentation, Termination

Implementing Effective In-House Training Programs

Understanding The Benefits Of Flat Rate Pricing

What You Will Be Able To Do After Attending This Workshop

  • Increase Your Profits In Your Service Business
  • Delegate, Communicate, and Use Discipline Effectively
  • Get Others To Motivate Themselves (You Can’t Do It For Them)
  • Deal Directly and Constructively With Negativity
  • Lead By Letting People Know Exactly What You Stand For (and Won’t!)
  • Manage Multiple Projects, Keep On Schedule & Meet Deadlines
  • Implement Processes & Practices That Will Increase Your Profit Margin

Who Should Attend

  • New service managers who supervise technicians & support personnel.
  • Technicians who are, or will be, making the transition to a supervisory position.
  • Experienced maintenance/service department managers who want to broaden their supervisory skills.
  • Service company owners who directly supervise others & want to grow their business.

About Your Instructor:

Jim Johnson’s varied background gives him the unique qualifications necessary to lead this participatory experience for those who work in service management. He worked for more than ten years as a hands-on service and maintenance technician before moving into supervisory positions where he created, managed and directed service and maintenance programs in both individual customer service and institutional settings. Jim understands technicians and service management because of his direct experience as a technician and service supervisor. Experienced for over 20-years as a community college administrator and supervisor, he is an experienced seminar and workshop leader who is well-known nationally for his effective communication skills and his ability to tailor each workshop to ensure that individuals and groups get the most from their investment of time and money.