“We are not in the HVACR Business. We are in the people business. We happen to deal with comfort issues. And our bottom line and growth is dependent upon how we treat people, and that we always do the right things by, and for them. ”
I ran across the above information within an article in a trade magazine on the subject of growing an HVACR business. I think it’s safe to say that all of us who either are or have been in the position of a “one-man operation” (I know….I know….the correct way to say that would be “one-person operation”, but I’m just using a term that was coined decades ago and is still in common use today) have considered the idea of growing our business beyond a one-truck, one-cell-phone…..or somebody-takes-the-calls-at-home entity. And, there are a lot of nuts and bolts things to deal with if you make that leap.
Growing from one to two technicians is actually a giant leap forward…after all, you’re doubling your service staff…and you may be taking into consideration payroll, OHSHA, etc…issues for the first time with that leap if you are, as we say “living out of the till” rather than having set up payroll etc…for yourself. And, if you find yourself, after growing slowly to a certain point after that initial doubling, then marking your growth with revenue milestones, it brings on a long list of things that you need to deal with in order to continue to grow.
For example, once you reach that milestone of doing $1 million annually, and you decide to go further, you’ll find that with each revenue goal you set and then reach….say, for example approximately every $3 or $4 million….you’ll discover a whole new set of issues you have to manage, a new group of people you must lead, a new set of systems that need to be implemented….etc….etc….etc….., and the list goes on.
But, no matter what issues, groups or systems you encounter, handling these things pales in comparison to remembering:
“We are not in the HVACR business. We are in the people business. We happen to deal with comfort issues. And our bottom line and growth is dependent upon how we treat people (I’ll interject here…when I say “people” I mean both the customers that your company provides a product or service for, and the company associates you bring on board to accomplish the process of providing that product or service) and that we always do the right things by, and for them.”
Learn from yesterday….Live for today….Look forward to tomorrow.