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Two ways to purchase our eBooks!

Service Management Excellence

The by mail CD eBook price is listed below and will be sent you to via First Class Mail when your order is placed. Once you have received a CD copy via regular mail, you can read it on your computer screen, or you can print either the entire book, or print only the specific pages you want for reference.

The electronic download eBook is price is listed below and once a successful payment has been received you will receive an encrypted download link by email where you can download the document. The download link will expire in 72 hours from purchase.

Two ways to purchase
our eBooks!

DOWNLOAD

$10.00 

BY MAIL

$25.00  

Country :

YOU MUST HAVE THE ADOBE READER LOADED ON YOUR MACHINE TO BE ABLE TO DOWNLOAD YOUR PURCHASED E-BOOK.

Click on the PDF icon to download the FREE Adobe Reader

The electronic download eBook - once a successful payment has been received you will receive an encrypted download link by email where you can download the document. The download link will expire in 72 hours from purchase.

TABLE OF CONTENTS

  • SEGMENT ONE: Taking Or Starting Over
  • SEGMENT TWO: Knowing The People On Your Team
  • SEGMENT THREE: A Culture Of Customer Service
  • SEGMENT FOUR: Hiring, Training & Coaching
  • SEGMENT FIVE: In-House Training Programs
  • SEGMENT SIX: Flat Rate Pricing & Mission Statements
  • APPENDIX: Personality Test & Evaluation, Communication Style Evaluation

This E-Book comes to you in a CD format and can be read on your computer with any word-processing program such as Microsoft Word. Simply insert the disc into the CD/DVD drive of your computer and open the file. You can print select pages, or the entire file.

 

A direct-and-to-the-point book, specifically for aspiring, new, or experienced service managers.

Two ways to purchase
our eBooks!

DOWNLOAD

$10.00 

BY MAIL

$25.00  

Country :

Educators and trainers may
qualify for discounts on selected
training products through
the Esco Group.

HVACR students click here
for student pricing on tools
and training materials

Appliance Repair Training Information

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Technical Training Associates
PO Box 2259
Green Valley, AZ 85622-2259
Phone: 520-625-6847

 

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