paypal-credit-cards
65d96800007c013264457a163e74bed5

Two ways to purchase our eBooks!

peak performance for the Tech Pro

The by mail CD eBook price is listed below and will be sent you to via First Class Mail when your order is placed. Once you have received a CD copy via regular mail, you can read it on your computer screen, or you can print either the entire book, or print only the specific pages you want for reference.

The electronic download eBook is price is listed below and once a successful payment has been received you will receive an encrypted download link by email where you can download the document. The download link will expire in 72 hours from purchase.

Two Ways To Purchase Our eBooks

DOWNLOAD

$10.00 

BY MAIL

$25.00

YOU MUST HAVE THE ADOBE READER LOADED ON YOUR MACHINE TO BE ABLE TO DOWNLOAD YOUR PURCHASED E-BOOK.

Click on the PDF icon to download the FREE Adobe Reader

The electronic download eBook - once a successful payment has been received you will receive an encrypted download link by email where you can download the document. The download link will expire in 72 hours from purchase.

PEAK Performance For The Technical Professional is a unique, one-of-a-kind E-Book for technicians who, in addition to handling the technical and hands-on tasks related to their job on a day-to-day basis, also provide front-line customer service. Topics in this E-Book include:

  • Fundamentals Of Professionalism
  • Maintaining A Professional Approach To Customer Service
  • Understanding How Professionalism and Selling Go Together
  • Understanding What Customers Want From Any Business
  • Communication Skills & Establishing Rapport With Customers

There’s no doubt that technical training is important for technicians. After all, without ongoing training, it’s impossible to keep up with new developments in your industry. “Soft Skills” training is just as important for technicians who work in the HVACR industry, or as plumbers, electricians, office machine technicians, or automotive technicians. If you’re looking for a resource that will help you, or the technicians you employ, hone your skills in customer service, and communication skills... and increase your bottom line, this E-Book is for you.

Two Ways To Purchase Our eBooks

DOWNLOAD

$10.00 

BY MAIL

$25.00

Educators and trainers may
qualify for discounts on selected
training products through
the Esco Group.

HVACR students click here
for student pricing on tools
and training materials

Appliance Repair Training Information

Home ICON

Technical Training Associates
PO Box 2259
Green Valley, AZ 85622-2259
Phone: 520-625-6847

 

Shopping Cart

Items in Your Cart

Your cart is empty

video1

Click to View a
Training Video Sample

 

Appliance Repair Training Information
Link To Us


Increase your website traffic with Attracta.com