OK…you’ve completed your HVACR education and now you’re looking for a job. And, maybe one of the elements of your training program was on the subject of a job search, which covered things like going beyond the classified ads to find leads, writing a resume, and wearing the right clothes for an interview.
No doubt, all that stuff is important when it comes to finding and securing a position as an HVACR technician. And, I’ll get to those things in this series, but for this segment I want to zero in on one issue relative to interviewing and understanding what the person on the other side of the desk may be thinking about you as you’re sitting there trying to make sure that you come up with the right answers to questions.
One thing that’s on their minds is a concept known as wiffimm…actually WIIFM, which describes the idea that everybody spends a good deal of time being tuned into their favorite radio station, WIIFM…What’s In It For Me.
Selfish? No, just being human, and just doing good business. If someone is considering hiring you in order to install equipment or run service calls, the bottom line is… well, they have a bottom line. And they are trying to figure out if what happens when it’s all said and done is that you’ll be a profit center for the company.
So, once you come to an understanding that this isn’t just evil, sinister greed on the part of an employer who only thinks of you as a number and would toss you out in a heartbeat once they’ve used you up (c’mon, you know better than that), you can wait for an opening during the interview and let them know you understand how the world works when it comes to an employer/employee relationship.
Often, this opening comes in the form of that question that service managers often use during an interview, “Tell me about yourself” (a question that I, like everybody else, used to ask when I interviewed someone, but I soon learned that I could do a lot better in the interview process… but, I digress), and then they sit back and hope that they’re going to like what you have to say.
When you’re presented with this opportunity, here’s one suggestion on how you can respond:
“Well, I’m no business expert, but I’m confident that I know what it takes to be a good technician and do things right the first time so that the revenue I generate for the company will cover what I’m getting paid and then some.”
And, once you’ve responded with an answer along this line, be prepared. It’s likely that nobody has ever answered that canned question in that manner, so it will take some time for the interviewer to digest the idea that you understand what your job as a technician is: To do the work that needs to be done, serve the company’s customers in the best way you know how, and, in the end, contribute to the quarterly profit margin for the company.
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